FAQ – Edition apps

Is the app free?
Yes the app is free to download, but you have to be a subscriber to view all the content. The login details for the app are the same as the username and password you use for the website.

What devices is the app available for?
The app is available on both Android and Apple smartphones and tablets.

What operating systems are required to use the app?
iOS 8 + and 4.4+

How do I install the app?
1. Open the app store and search for ‘Infopro Digital’. This will display all our apps.
2. Select the app you wish to install and tap on the ‘GET’ button. The app will then download and appear on the home screen of your device.
3. Open the app, log in using your username and password and start browsing the content.

Why is the app/issue taking a long time to download?
• Ensure that your device is connected to either a Wi-Fi or 3G/4G network.
• Check that you have enough storage space on your device.
• Ensure you haven’t used all your data allowance. If in doubt please check with your network provider.
• Check that you have the latest version of the app installed. Use the app store app on your device to see if there’s an update available to download.
• Ensure you have a compatible operating system installed.
• Close other apps as they may affect the speed of the device.

I am already a subscriber; is the app included in my subscription?
Yes, if you’re a current subscriber. Your login details for the app are the same as the ones you use for the website.

My company has a Corporate Subscription but we don’t have usernames and passwords, so how do I access the app?
Please email your information to [email protected] and we’ll set up your username and password. Alternatively please phone +44 20 7316 9300.

I don’t have a subscription. How do I subscribe?
You can subscribe via the form provided on the brand’s website, or alternatively via the app store using the purchase function within the app.

I’ve forgotten my username and password. How do I retrieve my details?
Your username will be the email address that you originally used to subscribe. If you have forgotten your password please contact our customer service team (details below).

Will I only have access to the latest issue, or all the back issues?
You’ll be able to access all the issues in the app. Every issue you download will remain on your device, building up a library of issues you can access at any time.

Is it possible to just download one issue?
Absolutely! Just install the app and then download the issue you’d like to view.

How do I delete an issue?
At present it isn’t possible to delete single issues. You will have to delete the app then re-install it, but please be aware that this will delete every issue you’ve downloaded.

Why don’t the links within the app work?
• Ensure that your device is connected to either a Wi-Fi or 3G/4G network.
• Ensure you haven’t used all your data allowance. If in doubt please check with your network provider.
• Check that you have the latest version of the app installed. Use the app store app on your device to see if there’s an update available to download.
• Ensure you have a compatible operating system installed.

If I update the operating system on my device, or the app itself, will I still be able to use the app?
Yes. Updating either the operating system or the app will have no effect on the functionality of the app and all your downloaded issues will remain in your library.

If I update the app to a new version will I lose the articles I have saved to my Scrapbook, or the issues I’ve downloaded?
No, all the articles you have added to your Scrapbook, and all the issues you’ve downloaded, will remain there until you log out.

Why can’t I find the Scrapbook function in my app?
The Scrapbook is denoted by a Star icon on the toolbar at the top of the screen. This function is currently unavailable in the Risk Journals app due to the format of the content. We are currently working on a solution and hope to have an update for the app soon. If you are not using the Risk Journals app but still can’t find the Scrapbook please contact our customer service team using the details below.

If I log out will I lose the issues I’ve downloaded, or the articles I’ve added to my Scrapbook?
No, when you log back in to the app you will once again see the articles in your Scrapbook, and any issues you’ve downloaded.

How do I uninstall the app?
Please follow the instructions given by your device manufacturer. Note that you will lose any issues you’ve already downloaded. You will have to download them again if ever you re-install the app.

NOTE: if you are unsure how to perform any of the above tasks on your iPad click here for the Apple user guides. For Android please refer to the instructions provided by your device manufacturer.

Additional help
If you have any other query that isn’t covered here, or a comment or suggestion for the app, please contact the relevant team below:

Customer Care UK
[email protected]
+44 1858 438800

Customer Care New York
[email protected]
+1 212 776 8075

Customer Care Asia
[email protected]
+852 3411 4828